A Personal Message from Joshua Braga, General Manager
At Colonial South Chrysler Dodge Jeep Ram, our customers are our number one priority. I know that's something you hear from just about every business, but I believe those words mean nothing unless you back them up.
I'm not just a General Manager. I'm a customer, too. I purchase products, have vehicles serviced, and deal with businesses just like everyone else. And I can tell you, there's nothing that turns me off faster than bad customer service. Unreturned phone calls, broken promises, poor communication, or simply feeling like nobody cares. I understand how frustrating that can be, and it's the last thing I want our customers to experience.
We have a busy dealership with a lot of moving parts and a team of people who work hard every day. But we're human, and we're not perfect. Sometimes we make mistakes, communication falls short, or we simply drop the ball. I'm not going to make excuses for that. What matters to me is how we respond, take responsibility, and work to make things right.
One thing I want every customer to know is that I'm not a General Manager who hides in his office. I'm here every day, involved in the dealership, and I genuinely enjoy getting to know our customers. I believe in building relationships, not just selling and servicing vehicles. That's why my office door is always open. Whether you have a concern, a question, or just want to introduce yourself, I welcome the conversation.
I also understand that I can't make every customer happy. That's reality. But I can promise you that it won't stop me from trying.
That's why I created this page.
I want to hear about your experiences, both good and bad. If someone on our team went above and beyond, I want to recognize them. If we've fallen short, I want the opportunity to understand what happened and see what we can do better.
Every message submitted here goes directly to me and our management team. I believe feedback, whether positive or negative, is one of the best ways for us to improve.
You have plenty of choices when it comes to purchasing or servicing your vehicle, and I never want anyone here to take your business for granted.
My goal is simple: Earn your trust, build lasting relationships, and give you a reason to keep coming back.
Thank you for choosing Colonial South. I truly appreciate your business and the opportunity to earn your trust.
Sincerely,
Joshua Braga
General Manager
Colonial South Chrysler Dodge Jeep Ram